🔐 Password Help
I forgot my password. How do I recover it?
Click the person icon in the top right corner of the dotFIT website and
select “Forgot Password.” Enter your email address, and you’ll receive a
reset link. Be sure to check your spam or junk folder if you don’t see it right
away.
How do I reset my password?
Open the menu icon (☰) in the top left corner,
go to “My Account,” then select “My Info.” From there, you can
update your password, billing, and shipping details.
🛒 Ordering dotFIT
Products
What’s the best way to order?
You can shop two ways:
- Build
Your Program: Get a customized supplement and nutrition plan based on
your goals. Once complete, click “Your Dietary Support” from your
Summary Overview to view your recommended products. Add items to your cart
and proceed to checkout.
- Shop
Directly: Visit our Store and browse by category: Weight Loss,
Health, Nutrition, Performance, or Accessories. Add your favorites to your
cart and follow the checkout prompts.
At checkout, you’ll confirm shipping/billing info and can
choose to make items recurring for consistent delivery and savings.
🚚 Shipping & Free
Shipping Options
Standard Shipping:
- One-time
orders: Free shipping on orders of $80 or more
Want free shipping on every order—no minimum required?
Purchase the dotFIT Free Shipping Plan:
- $6.95/month
or $69.95/year
- Enjoy free
shipping on every order, regardless of total
Please note: Free Shipping Plans are not available in
Alaska, Hawaii, or Canada.
🔁 Managing Recurring
Orders
To adjust your recurring order, go to My Account >
Recurring, where you can:
- Change
product quantities
- Adjust
shipping frequency and dates
- Update
your billing/shipping info
- Pause,
reactivate, or cancel an order
- Choose
email or SMS shipment notifications
⚙️ Getting Started with Your Program
How do I build my dotFIT program?
Watch this quick walkthrough: How To Build Your Program
How do I sync my program with fitness apps or devices?
Connect your dotFIT program to Fitbit, Apple Health and more: Sync
with 3rd Party Apps and Devices
I built my program—what’s next?
Your Summary Overview is your hub. It tracks your progress, nutrition,
workouts, and supplement guidance. Learn how to use it here: Using The Summary Tab
🍽️ Nutrition & Food
Logging
How do I log my food?
Choose from quick logging, favorite foods/meals, custom foods, reference menus,
or full custom menu creation.
Watch these quick tips:
💊 Supplement Guidance
How do I know which dotFIT supplements are right for me?
By building your program, you complete a short intake including medical history
and fitness goals. Your personalized recommendations are available via the “Dietary
Support” button on your Summary page—shop directly online or at your
fitness facility.
🏋️ Workouts &
Progress Tracking
How do I use the Workout Portal?
Access thousands of workouts—from strength training to low-impact routines—to
match your fitness level and goals. Explore the Workout Portal
How do I track measurements?
Track your weight, body fat %, and circumference measurements inside your
program. Watch: Track Your Measurements
📚 Education & Support
Is there a place for recipes, articles, and FAQs?
Yes! Visit the “Learn” tab on desktop or through the menu on mobile. You’ll find expert-written
articles, recipe ideas, FAQs, and more. Use the Search (🔍) icon to explore by keyword.
🎯 Changing Your Fitness
Goal
Can I change my goal?
Yes! On your Summary Overview, click the blue “+” button in the lower
right corner, then choose “New Program.” All your previous info is
saved—just update your goal and you’re on your way.