What are the terms of the exerspy installment plan?
For the exerspy installment plan your credit card will be charged $99.95 at the time of purchase. A payment of $19.95 will automatically be charged to the same credit card once per month for the next 12 consecutive months following the time of purchase. You may cancel your installment agreement any time by calling dotFIT Customer Service at 877.436.8348. However, your credit card will be charged a $50.00 Early Termination Fee ("ETF") if you terminate prior to the end of the twelve month agreement.
OTHER EXERSPY AND dotFIT ME PURCHASES
If you purchase the complete exerspy package, which includes the exerspy armband, a coaching session with a dotFIT phone coach, and a 12-month subscription to the dotFIT Me program, your credit card will be charged the specified amount for this package when you sign up (the "Order Submission Date"). At the end of the 12-month subscription, you will need to purchase a new subscription plan in order to continue using the dotFIT Me program and the exerspy armband.
When you purchase a dotFIT Me subscription plan which auto-renews (the monthly or quarterly plan), your credit card will be charged the specified amount for your specified plan 30 days after you sign up (the "Order Submission Date") and when you have reached the Cutoff Date for the next and every month hereafter, until you choose to discontinue your service. Please visit the Orders & Subscriptions page (log in and click My Account) to view the Order Submission Dates and Cutoff Days that apply to your subscription.
If you purchased the exerspy armband (including a unit, strap, USB cable, user guide, quick start card) it will be automatically shipped to you. Although dotFIT makes every reasonable effort to deliver items you've requested for your order, please note that product availability may change without notice. dotFIT reserves the right to substitute a similar item in your order. Shippable items are available in the USA only.
How do I get 20% off dotFIT products online?
Sign up for dotFIT Me! Just complete your subscription purchase and then start shopping. Please note, this requires 2 transactions. You must completely purchase your subscription (first transaction) and then place an order for dotFIT products (second transaction).
The discount applies to dotFIT brand products only (discount does
not apply to equipment such as exerspy or JumpSnap).
How can I get free shipping?
Sign up for a recurring order! If you take your multivitamin once a day, then you know you need a new bottle of multis once every 30 or 60 days. Set this up in advance and get FREE ground shipping. All you have to do is add the item to your Shopping Cart, and when we ask if you’d like us to ship the item to you periodically, say YES! Just tell us how often you’d like it shipped, and select or set up a billing profile. You will also qualify for free ground shipping when your order total is $80 or more (exerspy armband and display excluded).
Once I’ve placed an order, when will the products actually be shipped to me?
If you place your order prior to 5:45 am Pacific Time on any business day, your order should ship within 24 hours of when you placed the order. Orders placed after 5:45 am Pacific Time will generally ship within 24 – 48 hours. No orders are processed or shipped on weekends. If you need to receive your order by a specific date, please choose expedited shipping (Three-Day or Next Day Air), or call Customer Service for assistance at 877.436.8348 (7 am to 6 pm Pacific time, Monday through Friday).
What do I do if my credit card is declined?
Try entering your information again, and if that doesn’t work you may need to use a different card or check with your bank/creditor to make sure there aren’t any problems with your account. Please note: Our system requires that the billing address you provide to us match the billing address your bank/creditor has on file for the card you’re using.
Do you charge sales tax?
California residents are charged sales tax. The rate for residents of Los Angeles County is 9.25%, and for everyone else in the state is 8.25%.
What is the dotFIT Guarantee?
Satisfaction Guarantee: If anything fails to meet your expectations, let us know and we’ll make it right. We’ll either replace it, or give you your money back.* It’s that simple.
In-stock Guarantee: We promise to have the products you need in stock when you need them. In fact, if our website says an item is available, but you order it and it turns out to be out of stock, we will give you a 20% off coupon for your next order. That’s our promise to you.
You deserve the best: Our premier partners include a drug-licensed, FDA-registered facility that is in compliance with Good Manufacturing Practices, and a best-in-class ISO 9000 certified fulfillment and distribution company. Both have been leaders in their respective industries for more than 30 years.
*Does not apply to clearance items. Exchanges and returns must comply with the dotFIT
Return Policy.
What is your return policy?
We will make every effort to provide a refund or replacement if you are dissatisfied with our products. Please read our complete
Return Policy. You can reach Customer Service for returns and exchanges at 800.257.9364.
Who do I contact if I have questions about specific products?
You can call our R&D team (877.436.8348), or you can send an email (just click on
Contact Us, fill out the email form and please select Product Question as your reason).
Where can I find more info on your products?
Go to learn and click on product info. There you’ll find consumer-friendly versions of our product briefs (written by our R&D team). You can also take a look at our
Supplement Reference Guide, which is where we cite all the third-party studies and articles on which our products are based. And of course, you can always call our R&D team at 877.436.8348.
How do I cancel my dotFIT Me Program subscription?
It’s easy – just log in with your dotFIT user name and password, click on My Account, and click on Orders and Subscriptions. Then click “Cancel my subscription” below the dotFIT Me logo.
Why can't I delete my Billing Profile?
You can! But there may be a step you are missing. If
you have a recurring order, each item in your recurring order is tied
to a billing profile. You must change the billing profile for each
item, and then you can delete the profile.
Here's an example. You have a Visa card that you use for your recurring
orders and it's about to expire. You want to delete that profile and
create a new profile for your American Express, and then use the new
AmEx profile with your recurring order. Here are the steps you need to
follow:
- Create a new billing profile for your American Express
card (click on My Account after you've logged in, then click on Account
Information -- once you're on this page you'll see a link to CREATE NEW
BILLING PROFILE)
- After creating your new profile, click on Manage Recurring Orders from the My Account page
- Click EDIT for each item in your recurring order
- When
the details appear for that item, notice the Billing Profile
information. Click on the drop-down and select your new American
Express card
- Do this for each item in your recurring order
- Once
this is complete, go to Account Information and click on the garbage
can next to the billing profile you'd like to delete (your expiring
Visa card, in this example)
Questions? Just call us at 877.436.8348.