Answer: Thank you all for your patience.
We are very happy to announce that you can now upload your exerspy to your Mac! System requirements are below.
Here's how to upload from your Mac the first time:
- Log into your dotFIT program with your Mac
- Click Go To Exerspy on the Dashboard
- Click Install Software
- Restart your computer, as directed
- Repeat steps 1 and 2 above, and then click Upload Data
SYSTEM REQUIREMENTS
All Users:
- Available USB Port
- High speed Internet access
- Subscription to dotFIT program
PC Users:
- Windows XP/Vista/7
- Browsers: Internet Explorer 7 or later/Firefox 3 or later
Mac Users:
- Mac OS X 10.5 or later with an Intel processor
- Browsers: Safari 5 or later/Firefox 3 or later
Please Note: Some of the newest Macs use the 64-bit kernel, and the armband software is not yet compatible with this. We are working on a solution.
Find out if your Mac falls into this category by clicking on the Apple->About This Macintosh->More Info->Software. Learn more at http://support.apple.com/kb/HT3770.
If you're having trouble, please call Technical Support at 877.436.8348 between the hours of 7 am and 6 pm Pacific Time, Monday through Friday, or email us at support@dotFIT.com.
Mac Beta Software
- INSTRUCTIONS: Remove all instances of ‘exerspy’ using “Finder” and download and install the Beta software. Follow the on screen instructions.
- DISCLAIMER: By installing the Mac exerspy Beta software, you acknowledge that this is Beta software and is not an official release of the software. dotFIT Worldwide, LLC has made a good faith attempt to provide that this Beta version of the software will install and uninstall properly, but makes no representation or guarantee that this software will function or perform as expected. This Beta software is provided “as is,” and you accept all risks, including the risks of malfunction, non-function, or other consequences foreseeable or not, and agree dotFIT Worldwide, LLC has no legal responsibility.
- Download Beta Software
If you do not wish to install Beta software on your Mac, please click here and follow the instructions so you can upload the exerspy armband on your Mac successfully (and then a link to another page – on this page it should have this info: )
If you are getting this issue with a Mac then it is more than likely that you have a newer Mac (or upgraded to Lion). We recently discovered there was an issue with the newer Macs and uploading the armbands. Apple updated some things and didn’t tell anyone. This causes the newer Macs to be in 64 bit kernelling mode by default. The software for the armband upload utility was designed for 32 bit Macs. We are working on a fix for this but in the mean-time there is a work around. Go to the link below and boot your Mac in 32 bit mode by holding the 3 and the 2 key down while you restart the Mac. This will put it in 32 bit mode for Kernelling and it will allow to upload. Keep in mind that the next time you restart your Mac it will be in 64 bit mode so you will have to do this startup option each time you want to upload the armband until we have a software fix created.
http://support.apple.com/kb/HT3773
Once we have a fix for this, it will be available on our software downloads page at www.dotfit.com/software so please keep checking that page for a new tool for 64 bit kernelling issues with a Mac (it will read something like that).