exerspy help

Need Technical Support?



Take a look at the troubleshooting FAQs below, or check out our other FAQs for answers. Looking for a live person? Call 877.436.8348 or send an email to support@dotFIT.com.

User Guides

Download the exerspy armband user guide here.

Download the exerspy display user guide here.

exerspy System Requirements

    All Users:
    - Available USB Port
    - High speed Internet access
    - Subscription to dotFIT program

    PC Users:
    - Windows XP/Vista/7
    - Browsers: Internet Explorer 7 or later/Firefox 3 or later

    Mac Users:
    - Mac OS X 10.5 or later with an Intel processor
    - Browsers: Safari 5 or later/Firefox 3 or later
    If you're having trouble, please call Technical Support at 877.436.8348 between the hours of 7 am and 6 pm Pacific Time, Monday through Friday, or email us at support@dotFIT.com. 


    exerspy Armband Trouble Shooting


    My exerspy armband will not automatically turn on.

    Make sure the metal sensors in the armband are in contact with your arm.
    • If the armband has not turned on within 10 minutes, lightly moisten the back of your arm.
    • Press the status button.
      • If the armband beeps, it is working correctly.
      • If the battery light is flashing red, recharge the battery.
      • If the memory light is flashing red then the memory is full, upload the armband data to the dotFIT Me Program.

    My exerspy armband is beeping while it is on my arm.  
    • Make sure the metal sensors in the armband are in contact with your arm. (Tightening the strap to a comfortable fit will typically fix this.)
    • Press the status button.
      • If the battery light is flashing red, recharge the battery. If flashing amber, recharge your battery within the next 24 hours.
      • If the memory light is flashing red, the memory is full and and armband data needs to be uploaded. If flashing amber, the armband has less than 24 hours of memory remaining and should be uploaded.

    When I try to upload data from the exerspy armband, I get an error message.  
    • Make sure the cable is connected to the armband and to the USB port on the PC.
    • Check that the battery or available memory is not too low by pressing the status button.  The lights should be green.
    • Verify the USB driver is installed on your computer. Unplug the armband, wait 10 seconds, then plug the Armband back in. This will initiate the installation of the USB drivers if required.

     

    When I try to upload data from the exerspy armband in Mozilla Firefox, it is giving the option to Save or Cancel WebThink.Exerspy.WinFormClient.application. What am I missing?

    Does it look like this?


    Please open up Firefox first and type in this web address: www.dotfit.com/firefox to install the add-on.  When it is successful, it will prompt you to restart Firefox. Please do this so the add-on is enabled. 

     

     

    exerspy Display Trouble Shooting


    My display says “NOT IN SYNC”.

    The armband must be "on body" (touching your skin and turned on). You can find out if the armband is on-body by pressing the status button. If the armband makes a sound, then it is on-body and recording.

    If you take the armband off, the armband and display stop their communication because there is no new information to display.

    If the display and the armband are separated by more than 3 feet (1m) then they may stop communicating.

    • Try pressing the armband button first, then the "mode" button on the display to initiate the communication between the armband and display. Now wait a few seconds to allow the armband and display to synchronize. If the display message goes back to ‘Not In Sync,’ then repeat this process.
    • Recharging the armband battery often improves armband-display communication.
    • Repeatedly pressing the armband button will not help. Just press it once and let go.
    • Avoid a long-press of the armband button of 15 seconds or more. This will reboot the armband and stop communication between the armband and the display.


    My display says “ARMBAND NOT SET UP”.

        * Log in to dotFIT Me and completed the initial setup.
        * Log in to dotFIT Me and upload the armband data.


    How do I replace the display battery?

    If the digits on the display are faded, and you can not establish a connection to the armband, then the battery may require replacing.

    The display comes equipped with a replaceable CR-2032 coin cell battery. When the battery needs to be replaced, we recommend that you take the display to a jeweler or watch vendor. To replace the battery yourself:

    1. Make sure you have a fresh CR-2032 coin cell battery, a #0 size Phillips head screwdriver, and a soft cloth.
    2. Remove the display unit from the watchband or clip.
    3. Turn the unit over onto a soft cloth, revealing the underside, and remove the four small screws attaching the metal back plate to the display.
    4. Only remove the screws on the metal back plate, do not remove the screws on the edge of the display.
    5. Remove the old battery.
    6. Press any button on the display for 10 seconds.
    7. Replace the battery with the new one, with the (+) side facing up.
    8. Ensure that the o-ring gasket is properly seated in the groove to provide a watertight seal.
    9. Reattach the back plate, with the text facing up. Ensure that the arrow that says up (on the inside of the metal back) points towards the top of the device.
    10. Once attached, turn the unit over and press any button to wake the display.
    11. Dispose of the old battery properly.
    The expected life of this battery under normal use is 6-12 months. Coin cell batteries can be readily purchased from a variety of online vendors, electronic stores and drug stores.


    How do I reset the display?
    • To have the display synchronize with the last known armband:
      •       Press the "mode" button.
      •       The display will show a message asking for you to press the armband button.
    •  To enable the display to synchronize with a new armband:
      •       Press and hold "view" then also press "mode" for 3 seconds or more.
      •       The display will beep.
    •  To reset the display:
      •       Simultaneously press all 4 buttons, "mode" + "view" + "light" + "reset" for 5 seconds or more.
      •       The display firmware version will be shown and the back-light will flash.