FAQs


How can I get free shipping?
Sign up for a recurring order!  If you take your multivitamin once a day, then you know you need a new bottle of multis once every 30 or 60 days. Set this up in advance and get FREE ground shipping. All you have to do is add the item to your Shopping Cart, and when we ask if you’d like us to ship the item to you periodically, say YES!  Just tell us how often you’d like it shipped, and select or set up a billing profile.


What do I do if my credit card is declined?

Try entering your information again, and if that doesn’t work you may need to use a different card or check with your bank/creditor to make sure there aren’t any problems with your account. Please note: Our system requires that the billing address you provide to us match the billing address your bank/creditor has on file for the card you’re using.


Do you charge sales tax?

California and Washington residents are charged sales tax.


What is the dotFIT Guarantee?

Satisfaction Guarantee:

If anything fails to meet your expectations, let us know and we’ll make it right.  We’ll either replace it, or give you your money back within 30 days of delivery*. It’s that simple.


In-stock Guarantee: We promise to have the products you need in stock when you need them.  In fact, if our website says an item is available, but you order it and it turns out to be out of stock, we will give you a 20% off coupon for your next order.  That’s our promise to you.

You deserve the best: Our premier partners include an FDA Registered Facility that is in compliance with Good Manufacturing Practices, and a best-in-class ISO 9000 certified fulfillment and distribution company. Both have been leaders in their respective industries for more than 30 years.

*Does not apply to clearance items. Exchanges and returns must comply with the dotFIT Return Policy.



What is your return policy?

We will make every effort to provide a refund or replacement if you are dissatisfied with our products.  Please read our complete Return Policy.